A warm welcome to ("this website" or "online store") Bizou Surprise 's terms of Use agreement.
For the purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at bizousurprise.com or through our mobile application. “Service” refers to the Company’s services accessed via the Site, in which users can purchase goods and services. This website is powered by GoDaddy but operated and owned by Bizou Surprise S.E.N.C. ("Bizousurprise.com", "Bizou", "Bizou Surprise", "we", "us" and/or "our") therefore all rights and copy rights are reserved to Bizou Surprise S.E.N.C. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.
The following Terms & conditions ("Terms and conditions") govern the use and is applicable when you view or use the Service via our website located at bizousurprise.com or by accessing the Service through clicking on the application (the “App”) on your mobile device. Bizou Surprise ("Bizousurprise.com") also reserves the right to modify & update Terms & conditions ("Terms and conditions") at any & all given times without prior notice. We will post the revised version on this website with the updated date. We also encourage you to review the terms & conditions ("Terms and conditions") as often as possible.
Please review the following terms carefully. If you are under 18 years of age you may use our website only with the consent & involvement of a parent /guardian. By accessing, consulting or using the Service, you signify your agreement and consent to be bound by these Terms & conditions ("Terms and conditions") of Use. If you do not agree to be bound by these Terms of Use in their entirety, we suggest you may not access or use the Service and immediately close this webpage.
Last update: August 24th 2024.
YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THE TERMS OF USE, AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS OF USE TOGETHER WITH THE PRIVACY POLICY WHICH REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
Last update: August 24th 2024.
MODIFICATION OF TERMS OF USE
We can amend these Terms of Use at any time and will update these Terms of Use in the event of any such amendments. It is your sole responsibility to check the Site from time to time to view any such changes in this agreement. Your continued use of the Site or the Service signifies your agreement to our revisions to these Terms of Use. We will endeavor to notify you of material changes to the Terms by posting a notice on our homepage and/or sending an email to the email address you provided to us upon registration. For this additional reason, you should keep your contact and profile information current. Any changes to these Terms (other than as set forth in this paragraph) or waiver of our rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of one of our officers. No purported waiver or modification of this agreement on our part via telephonic or email communications shall be valid.
INTELLECTUAL PROPERTY
You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Service, including applicable copyrights, trademarks and other proprietary rights. Other product and company names that are mentioned on the Service may be trademarks of their respective owners. We reserve all rights that are not expressly granted to you under these Terms of Use.
ABOUT THE SERVICE
The Service allows you to purchase and rent goods and services.
REGISTRATION; RULES FOR USER CONDUCT AND USE OF THE SERVICE:
You need to be at least 18 years old to register for and use the Service. If you are a user who signs up for the Service, you will create a personalized account which includes a unique username and a password to access the Service and to receive messages from the Company. You agree to notify us immediately of any unauthorized use of your password and/or account. The Company will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member name, password and/or account.
USE RESTRICTIONS
Your permission to use the Site is conditioned upon the following use, posting and conduct restrictions:
You agree that you will not under any circumstances:
· Access the Service for any reason other than your personal, non-commercial use solely as permitted by the normal functionality of the Service,
· Collect or harvest any personal data of any user of the Site or the Service
· Use the Site or the Service for the solicitation of business in the course of trade or in connection with a commercial enterprise;
· Distribute any part or parts of the Site or the Service without our explicit written permission (we grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly-available searchable indices but retain the right to revoke this permission at any time on a general or specific basis);
· Use the Service for any unlawful purpose or for the promotion of illegal activities;
· Attempt to, or harass, abuse or harm another person or group;
· Use another user’s account without permission;
· Intentionally allow another user to access your account;
· Provide false or inaccurate information when registering an account;
· Interfere or attempt to interfere with the proper functioning of the Service;
· Make any automated use of the Site, the Service or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
· Bypass any robot exclusion headers or other measures we take to restrict access to the Service, or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data;
· Circumvent, disable or otherwise interfere with any security-related features of the Service or features that prevent or restrict use or copying of content, or enforce limitations on use of the Service or the content accessible via the Service; or
· Publish or link to malicious content of any sort, including that intended to damage or disrupt another user’s browser or computer.
WARRANTY DISCLAIMER
THE SERVICE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.
LIMITATION OF DAMAGES; RELEASE
TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SITE, THE SERVICE, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, OR ITS LICENSORS OR PARTNERS, BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE, OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM: (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR USER CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICE; (C) THE SERVICE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICE AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH USE OR WITH ANY OTHER USER OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.
Last update: August 24th 2024.
The content supplied and provided through this webpage are for Canadian customers only.
If you access and use this website outside of these jurisdictions, it is at your own risk.
The products displayed on our online store are quoted in Canadian dollars before applicable taxes and shipping fees.
We will try our best to minimize errors and inaccuracies on this website. However, there may be errors/inaccuracies regarding prices, descriptions, availabilities, promotional offers and representations.
** Bizou Surprise reserves all the rights to correct and update errors/ inaccuracies without notice and that at any and all times.
In addition, we reserve the right to cancel or modify any orders of items in errors and / or inaccuracies. **
Depending on your device and /or monitor, product color may not be accurate therefore Bizousurprise.com ("Bizou Surprise") will not warrant the color of products displayed on the website.
Bizou Surprise reserves all the rights to limit the quantity of items you can order or that we supply. Additionally we reserve all the rights to canal any order or terminate any account/ subscription suspected of unauthorized or illegal activity.
Last Updated: August 24th 2024.
All delivery time are business days only once shipped. Some exceptions may apply. For remote areas please consider to add up to 10 business days.
Total prices after taxes and shipping/handling is displayed during checkout.
The total price will be charged in Canadian dollars only.
If orders are placed separately they are and will be processed separately therefore will not be combined for shipping.
If you'd like to modify your order that has already been submitted, please cancel the order before the order is fulfilled/completed or prior to be shipped out and then finally place your order again.
If any of the items in your order is no longer available, out of stock (back order), sold out or discontinue. We will kindly notify you via the email registered on your account.
If the option you have chosen is to wait for the "back order" items, your order will be pending and processed only once the item(s) become available.
If you chose the option to cancel your order we will process a full refund within the following 14 business days after the cancelation request has been sent and received.
Bizou Surprise reserves all the rights to cancel any and all order/transaction if suspected from fraudulent activity.
We will not be held accountable, liable or responsible for returned orders that are incomplete or incorrect shipping addresses. These orders will be canceled of so you will be notified by email registered/associated to your account.
A refund will be issued to you excluding the shipping/handling fees. In this case you will be responsible, at all cost to pay for shipping/handling fees.
If the order placed is incomplete or /and with incorrect shipping addresses, please cancel the order. We will kindly recommend to make corrections to your shipping address in your account.
Once you will place your new order with the correct information, all request will be sent in order to complete and process shipping.
Orders will only be sent nothing other then to the shipping address registered on your account or else the order will be rejected.
Bizou Surprise ("Bizousurprise.com") will work hard to ship your order as soon as possible within estimated delivery time. However, you may experience unexpected delivery delays due to uncontrollable events such as natural disasters, sever weather, etc.)
We will not be held accountable/ responsible for such delays.
Last Updated: August 24th 2024.
A tracking number will be provided to you only once your order has been ship. Visit Canada Post to track your parcel.
Shipping Method
Standard Shipping (orders over 49.99$ before taxes). Free
3 to 7 business days **
Standard Shipping (orders of 49.99$ or less before taxes) $12.99
3 to 7 business days **
Xpress Post $24.99
1 to 5 business days **
** Once shipped, all delivery time are business days only. Some exceptions may apply. For remote area please consider to add up to 10 days. Total prices after taxes shipping/ handling is displayed during check-out. The total price will be charged in Canadian dollars only. If orders are placed separately, they are & will be processed separately therefore will not be combined for shopping.
Original shipping and handling fees are non-refundable.
Kindly note that we do not offer exchanges nor returns for our online purchases. We only offer refunds upon approval for refund. Bizou Surprise ("Bizousurprise.com") is not capable to apply any adjustments for currency variations. Bizou Surprise ("Bizousurprise.com") will not be responsible, liable or held accountable for any items lost or damaged during transit.
We want you to be satisfied with your purchase therefore if you are not satisfied or pleased, reach out to us through our chat session or by contacting us by email.
Bizou Surprise ("Bizousurprise.com") reserve the right to limit certain merchandise at anytime and for any reasons.
You are responsible for shipping and handling charges unless the wrong item was sent by mistake. If the wrong item was received by mistake, you have 7 business days upon reception of your purchase to notify us. For such return please send by email to: insert email address
Items returned outside of the return time frame may not be approved for a refund or exchange. No return parcels will be accepted without prior confirmation of return acceptance. All such parcels will be returned back to sender.
The customer will then still be responsible for shipping/handling fee when items are not approved for refund and/or returned to. Bizou Surprise ("Bizousurprise.com") reserves all rights to limit or refuse to accept to refund or return merchandise at any and all times for any given reasons.
When returned /exchange and refund approved, all items purchased online through our website must be returned by mail to our Service center within 30 calendar day after you receive your parcels. We will notify you by email associated/ registered on your account once you approved returned / exchange has been processed.
If refunded/ exchange has been approved we will require for you to send us back parcels with a return form that we will send you by email upon approval.
All return inquiry needs to be sent by email and a reply will be sent within 5 business days.
Note that not all returns/exchange or refund inquiries are guarantee.
Last update: August 24th 2024.
A security deposit is required upon reservation and once reservation completed the security deposit is non-refundable after 24hrs window upon completed reservation.
A cancellation is available only 24hrs in advance of the day of the event.
A customer can change the reservation date/time at anytime as long as changes are made at least 12hrs or more prior to the event day.
If any changes made at less then 12 hrs of the day of the event, it will be considered as an automatic cancellation therefore full payment will be process without a refund.
If any concerns or special inquiries please contact us by email at support@bizousurprise.com and we will try to accommodate you to our best abilities.
Bizou Surprise S.E.N.C.
Copyright © 2024 Bizou Surprise - All Rights Reserved.
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